Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. 

What are the shipping Rates, Shipping Company, Shipping Duration?

It is a fixed price of $12 cost for any order 

That is why it would be in your favor if you order more than one product, regardless of the weight, in one order, and you will only charge 12 USD for them all.

Shipping Duration Worldwide (5-12 days) using one of the following shipping couriers :

TNT

DHL

What Is The Customs & Tax  

Kuther Market does not demand any type of taxes or customs for the items that we ship, unless the items you order are made to Turkish address, as the local authorities here demand taxes on items from 8% to 18%. Not only that, other countries sometimes demand some customs and taxes on the shipped orders which Kuther Market has nothing to with, and you need to be aware of it.

Why My Order / My Item Received is wrong

In case the order you receive is wrong, then you need to notify us immediately by writing an email to  info@kuthermarket.com, and your issue will be investigated by the concerned Dept. Then, in case the error is from Kuther Market, then the same item will be shipped to you again or a balance will be added to your account.

Why Is' All/One of My Items Ordered'' defective?

In case the order or one of the items is defective, then you need to notify us immediately by writing an email to  info@kuthermarket.com attaching some pictures of the item, and your issue will be investigated by the concerned Dept. Then, in case the error is from Kuther Market, then the same item will be shipped to you again or a balance will be added to your account.

Why One of My Items Ordered is Missed

In case the order or one of the items is missed, then you need to notify us immediately by writing an email to  info@kuthermarket.com, and your issue will be investigated by the concerned Dept. Then, in case the error from Kuther Market, then the same item will be shipped to you again or a balance will be added to your account.

And if the issue is related to the shipping company, then we will contact them to follow up the issue and solve it.

Handling Time

Handling time is different from one item to another depending on supplier, taking into consideration that handling time does not include shipping duration.

From 1 to 3 days.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at  info@kuthermarket.com.

How to Merge Orders

Currently, we can not merge orders, but we can ship more than order all together in case you want.